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Support

Performance you can rely on

Keeping a social gaming venue performing at its best requires more than installation.

It demands ongoing expertise, structured training and a deep understanding of how every system and team member contributes to guest experience and commercial uptime.

Our support services are designed to keep venues running smoothly from day one and throughout their lifecycle.

We provide technical support, operational training and ongoing assistance that helps operators minimise downtime, improve performance and protect revenue.

To demonstrate our commitment to your continuous success, every Sync system installation includes a complimentary First Year Sync Support agreement covering your scoring, EPOS, and online reservations during trading hours.

When systems go down or teams lack confidence in delivery, the guest experience and revenue performance are immediately impacted.

We work as an extension of your team, combining technical expertise with hands on operational knowledge to keep attractions, systems and staff working seamlessly together.

Our support approach ensures venues are not only operational, but consistently performing at a high standard.

End to send support for seamless operation

From planning and installation to ongoing technical support, we support you at every step.

Installation, Commissioning & Go Live Support

Getting the launch right is critical.

Our support team plays a key role in ensuring equipment is installed correctly, fully tested and ready for commercial operation.

We support our partners with:

System commissioning and performance testing
Operational readiness checks
Go live support during launch periods
On site troubleshooting during opening phases

We ensure venues open with confidence, stability and full operational readiness.

Staff Training & Operational Enablement

Technology and activities only perform as well as the teams running them.

We provide structured training to ensure staff are confident, capable and consistent in delivery from day one.

Training includes:

Front of house and guest interaction training
Operational procedures and venue workflows
Equipment operation and troubleshooting
Safety and compliance guidance
Best practice for guest experience delivery

Our aim is to reduce operational friction and empower teams to deliver a smooth, high quality guest experience.

Servicing & Planned Maintenance

Preventative maintenance is essential for long term reliability and performance of your equipment.

We provide structured servicing to identify issues early, reduce downtime and extend equipment lifespan as part of our ongoing service agreements. Crucially, visits are intelligently planned around your trading hours, strictly avoiding school holidays and peak periods to protect your revenue.

This includes:

Routine maintenance schedules utilising structured iAuditor checks
Monthly remote system checks covering Windows updates, Sync versioning, and antivirus
System inspections and diagnostics
Performance optimisation checks
Component replacement planning
Safety and compliance support

Reactive Repairs & Technical Support

When issues arise, fast and effective response is essential.

Our technical support team provides practical solutions to minimise disruption and restore operations quickly.

We offer:

Telephone and remote technical support, including emergency access up to 22:00, seven days a week
Remote diagnostics using tools like TeamViewer for rapid Sync and EPOS resolution
Extensive knowledge base for onsite teams
Fault diagnosis and troubleshooting
Emergency repair call outs
Parts identification and replacement guidance
Operational workaround advice where required